Shipping & returns,
written plain.
Trend-true natural beauty, rotated weekly.
The exact window your box arrives in, the 30-day return policy, and the MoCRA labeling notice that ships with every drop — spelled out, so you can decide before paying.
- 5–8 days from suppliers
- 30-day returns on unopened items
- MoCRA disclosure fields on every label
Domestic shipping, end to end.
- 01
What ships domestic
Every SKU on the shelf is a domestic drop. The supplier ships to us first for intake, label check, and MoCRA review — we then hand it off to a tracked domestic carrier from a U.S. warehouse. Nothing crosses an ocean after you click buy.
- 02
5–8 day window from suppliers
Our supplier-ships-to-us-then-to-you model is honest about the clock — the SKU page reads "5–8 days" because that is the window from order to your door, including our intake and label pass. No overnight shipping, no two-day priming; the date on the page is the date you hold the box.
- 03
Order tracking
Every order leaves with a carrier tracking number tied to a U.S. domestic route. If a tracking event stalls or the carrier loses the scan, write to us — we open the carrier inquiry the same day, not after the next weekly reconciliation.
How a return actually works.
- 01
A 30-day window
If something you bought from Get Naturae doesn't land right, you have 30 days from the delivery date to start a return. The clock is generous on purpose — dropships travel through a multi-step intake, and we want time to feel the product before you decide.
- 02
Unopened items only
Return eligibility is restricted to unopened items in their original sealed packaging. Opened cosmetics, used hair tools, and used skincare cannot be returned under our intake rules — but a damaged-on-arrival unit is always covered, sealed or not. Reach out and we will make it right.
- 03
Contact us to start a return
Every return starts with a message. Use the contact form linked below with the order ID in the subject line — we will reply with the return address and the intake checklist before you ship anything back. Refunds process once the unit lands in our intake and passes the seal check.
Start a return via the contact form.
What the label says before checkout.
- 01
Required disclosure fields
Every package we ship carries the disclosure fields the Modernization of Cosmetics Regulation Act (MoCRA) requires: the responsible person (us), a full ingredient declaration, and the allergen disclosures written into the label — not buried in a linked PDF.
- 02
Retailer liability end-to-end
Even when a box rolls out of a third-party warehouse, the label and the recall flow name Get Naturae, not the 3PL behind us. Retailer-of-record liability stays with us from the listing page through to a finished refund or recall.
- 03
Where to read the long version
The full claims-discipline, color-additive inventory, and MoCRA-labeling rules behind every drop live on the /about pillar — long-form, with footnotes and citations. The shipping page is the short version; /about is the source-of-truth.
Read the long version on the /about pillar.
- MoCRA-claims audited
- No unapproved color additives
- Retailer liability honored end-to-end
We answer every inquiry ourselves.
Damaged in transit, missing a tracking scan, or starting a return — write to the contact form and the right teammate picks it up, usually within 1–2 business days.
Or write to us at getnaturae@polsia.app.