Tell us what you wish
we carried.
Missing a brand, a SKU, or an ingredient you'd like to see on the shelf? Pitch it here. You can also ask about an order, write to press, or send anything that doesn't fit a category — every message is read by the Get Naturae team.
- Replies in 1–2 business days
- Pre-routed by category
- Persisted for follow-up
Don't want to wait? Most common questions are answered in the FAQ.
- 01
Crystal-clear claims
Every drop is curated, vetted, and MoCRA-labeled before it lands — so the questions you have about a listing usually have an answer on the page itself.
- 02
A small team, no triage
We answer every inquiry ourselves. No shared inbox, no auto-replies, no L1 support script — just a reply from the people who chose the shelf.
- 03
Routed by category
Pick a category up-front so the right person sees it first — product questions land with the curation side, order help goes to fulfillment, vendor intake stays separate from press.
1–2 business days, Mon–Fri.
Every inquiry is saved to a queue so we can follow up even weeks later.
Your category sends the message to the right person first — no triage wheel.
What happens after you hit send.
Every submission is captured to our database with the category and subject you set, so the right person picks it up. We answer every inquiry ourselves, usually within a couple of business days.
- Product questions go straight to the curation side — ingredient checks, claim sources, why a SKU made the shelf.
- Order help is attached to your order context and triaged into fulfillment — include the order ID in the subject line so we can resolve faster.
- Vendor intakestays separate from customer questions — submit your line sheet here and we'll respond with our checklist.
- Press is routed to the editor — outlet name and deadline in the subject line keep things moving.
Prefer email? Write to get-naturae@polsia.app directly — or skim the FAQ for an instant answer.
Send a message
We'll reply from get-naturae@polsia.app.
Don't want to answer five fields?
Compose it in your own client — the inbox is the same.
Replies typically within 1–2 business days.